Privacy Policy

1. Important information and who we are

Purpose of this privacy notice

This privacy notice informs you as to how we collect, process and look after your personal data in the course of interacting with us, whether by visiting this website, buying a product from us, signing up to our newsletter or otherwise and tells you about your privacy rights and how the law protects you.

This website is not intended for children and we do not knowingly collect data relating to children.

Data Controller
We are:
(i) Ochre Music Limited, incorporated in England and Wales with registered office at Spectrum House, 32-34 Gordon House Road, London, NW5 1LP; and
(ii) Chrysalis Records Ltd, Charles House 5-11 Regent Street London SW1Y 4LR United Kingdom (“Store Owner”) (referred to as “we”, “us” or “our” in this privacy notice.

In respect of your personal data, we act either as single or joint data controllers. More detail about our different roles and the particular purposes for which we use your personal data are contained in this policy at paragraph 5.

Ochre is responsible for this website and is responsible for providing you with the products you order from the Store Owner. Before you can create an account on this site, you will need to sign up to Ochre’s terms and conditions. The Store Owner is responsible for the products on the website, together with all promotional content on the website in connection with the products.

If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact support@ochre.store. This is your email contact for both data controllers in respect of all queries relating to your data protection rights and we aim to respond promptly to all such emails.

Changes to the privacy policy and your duty to inform us of changes. This version was last updated on 2019-03-26 and historic versions can be obtained by contacting us.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us which you can do through your account.

2. Third party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not tresponsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

3. The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

  • Contact Data includes first name, last name and email address, telephone number, billing address, delivery address
  • Order Recipient Dataincludes first name, last name and email address, telephone number, delivery address for any person for whom you wish to buy one of our products (which we have only if you choose to provide to us)
  • Profile Dataincludes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responsesFinancial Dataincludes bank account and payment card details, billing address
  • Transaction Data includes details about payments to and from you and other details of products you have purchased from us
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website
  • Usage Data includes information about your use of our website, products including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); elements you viewed or words you searched for; page response times; download errors; length of visits; interaction information (such as scrolling, clicks, and mouse-overs)
  • Marketing Data Includes your preferences in receiving marketing from us
  • Communications Data includes emails and notes of conversations

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to deliver the product you have ordered but we will notify you if this is the case.

4. How is your personal data collected?

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Contact, Profile, Order Recipient, Marketing and Communications Data by submitting information through the website or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

  • create an account on our website;
  • choose to buy our digital or physical products;
  • Request marketing to be sent to you;
  • enter a competition, promotion or survey; or
  • give us feedback.

Automated technologies or interactions.

As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy” for further details.

Third parties or publicly available sources. We may receive personal data about you from various third parties as set out below:

Technical Data from the following parties: (a) Ochre Music Limited, whose privacy policy you can see here (b) analytics providers such as Google based outside the EU; and (c) advertising networks such as Google AdSense and the Facebook pixel which may have servers based outside the EU.

Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Paypal which may have servers based outside the EU.